3ds crash: nullPointerException - com.adyen.threeds2.internal.ui.activity.getDeviceData

[thiago-you]

Description

App crashes on version v5.9.0 when the user navigates to the ChallengeScreen and quickly minimizes the app. The crash seems to occur if the app is minimized before the initial screen animation completes.

Steps to Reproduce

1. Can you consistently reproduce this issue? Yes
2. Steps:
   1. Launch the app (production environment).
   2. Navigate to the ChallengeScreen.
   3. Within 1 second—before the screen finishes loading or any initial animation completes—minimize the app (e.g., press the Home or Recent Apps button).
   4. Observe the crash.

Logs and Crash Reports

Firebase Log:

   Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void android.view.View.setAlpha(float)' on a null object reference
       at android.view.View$2.setValue(View.java:31484)
       at android.view.View$2.setValue(View.java:31481)
       at android.animation.PropertyValuesHolder$FloatPropertyValuesHolder.setAnimatedValue(PropertyValuesHolder.java:1379)
       at android.animation.ObjectAnimator.animateValue(ObjectAnimator.java:1001)
       at android.animation.ValueAnimator.setCurrentFraction(ValueAnimator.java:780)
       at android.animation.ValueAnimator.setCurrentPlayTime(ValueAnimator.java:743)
       at android.animation.ValueAnimator.start(ValueAnimator.java:1174)
       at android.animation.ValueAnimator.start(ValueAnimator.java:1193)
       at android.animation.ObjectAnimator.start(ObjectAnimator.java:864)
       at android.animation.ValueAnimator.startWithoutPulsing(ValueAnimator.java:1186)
       at android.animation.AnimatorSet.handleAnimationEvents(AnimatorSet.java:1324)
       at android.animation.AnimatorSet.startAnimation(AnimatorSet.java:1414)
       at android.animation.AnimatorSet.start(AnimatorSet.java:776)
       at android.animation.AnimatorSet.start(AnimatorSet.java:716)
       at com.adyen.threeds2.internal.ui.activity.getDeviceData.dg_(:303)
       at com.adyen.threeds2.internal.ui.activity.getDeviceData.getSDKTransactionID(SourceFile:242)
       at com.adyen.threeds2.internal.ui.activity.getDeviceData.getSDKReferenceNumber(SourceFile:183)
       at com.adyen.threeds2.internal.ui.activity.getDeviceData.getSDKTransactionID(SourceFile:1)
       at com.adyen.threeds2.internal.ui.activity.getDeviceData.AuthenticationRequestParameters(SourceFile:129)
       at com.adyen.threeds2.internal.ui.activity.ChallengeActivity.de_(:277)
       at com.adyen.threeds2.internal.ui.activity.ChallengeActivity.onNewIntent(:121)
       at android.app.Activity.onNewIntent(Activity.java:2472)
       at android.app.Activity.performNewIntent(Activity.java:9223)
       at android.app.Instrumentation.callActivityOnNewIntent(Instrumentation.java:1664)
       at android.app.Instrumentation.internalCallActivityOnNewIntent(Instrumentation.java:1685)
       at android.app.Instrumentation.callActivityOnNewIntent(Instrumentation.java:1673)
       at android.app.ActivityThread.deliverNewIntents(ActivityThread.java:4614)
       at android.app.ActivityThread.handleNewIntent(ActivityThread.java:4624)
       at android.app.servertransaction.NewIntentItem.execute(NewIntentItem.java:58)
       at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:60)
       at android.app.servertransaction.TransactionExecutor.executeNonLifecycleItem(TransactionExecutor.java:179)
       at android.app.servertransaction.TransactionExecutor.executeTransactionItems(TransactionExecutor.java:114)
       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:86)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2902)
       at android.os.Handler.dispatchMessage(Handler.java:107)
       at android.os.Looper.loopOnce(Looper.java:282)
       at android.os.Looper.loop(Looper.java:387)
       at android.app.ActivityThread.main(ActivityThread.java:9500)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:600)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1005)

Additional Context

• Environment constraint: Unable to upgrade the SDK beyond v5.9.0 due to current project restrictions.
• Previous version: The issue does not occur on v5.8.0.
• Suspected cause: Minimizing the app before the animation or screen load finishes may be triggering the crash.

[tkuntubayev]

Hi @thiago-you,
Thank you for reporting the issue and providing the steps to reproduce. Unfortunately, I was not able to reproduce it with the provided steps both using emulators and real device. To confirm, are you able to reproduce it constantly? If so, would you be able to share a video recording?

Thanks, looking forward to your message.

[github-actions]

This issue is now stale because it has been open for 14 days with no activity. Please provide the requested information or the issue will be closed automatically.

[tkuntubayev]

Hi @thiago-you, just checking in - have you had a chance to gather any updates on your end? If possible, could you please share a screen recording? That would be very helpful for us in diagnosing and resolving the issue. Thanks!

[thiago-you]

Thank you for following up, @tkuntubayev , and apologies for the delayed response. Unfortunately, we have not been able to reproduce this issue in our local or development environments; it only seems to occur for real users in the production environment. It’s possible that there is a specific challenge or condition in production that is triggering this problem.

However, our last event was just a week ago, so we are still waiting for a larger sample size to see if the issue will persist.

Please let us know if there’s any additional information we can provide, or if you have suggestions on how we might better capture the issue. Thanks again for your support!

[tkuntubayev]

@thiago-you thanks for the update. We will continue monitoring the issue and collecting additional related data for now. Please share the details once you have a larger sample size.

[christianfindsen]

Hello, we are also having this issue. Started this week around 27/9 - prior to that nothing.

• We are running 5.14.0
• Advanced flow

I believe our stack traces are similar even when our versions are not.

 Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void android.view.View.setAlpha(float)' on a null object reference
       at android.view.View$2.setValue(View.java:28915)
       at android.view.View$2.setValue(View.java:28912)
       at android.animation.PropertyValuesHolder$FloatPropertyValuesHolder.setAnimatedValue(PropertyValuesHolder.java:1379)
       at android.animation.ObjectAnimator.animateValue(ObjectAnimator.java:990)
       at android.animation.ValueAnimator.setCurrentFraction(ValueAnimator.java:692)
       at android.animation.ValueAnimator.setCurrentPlayTime(ValueAnimator.java:655)
       at android.animation.ValueAnimator.start(ValueAnimator.java:1087)
       at android.animation.ValueAnimator.start(ValueAnimator.java:1106)
       at android.animation.ObjectAnimator.start(ObjectAnimator.java:852)
       at android.animation.ValueAnimator.startWithoutPulsing(ValueAnimator.java:1099)
       at android.animation.AnimatorSet.handleAnimationEvents(AnimatorSet.java:1149)
       at android.animation.AnimatorSet.startAnimation(AnimatorSet.java:1234)
       at android.animation.AnimatorSet.start(AnimatorSet.java:729)
       at android.animation.AnimatorSet.start(AnimatorSet.java:684)
       at com.adyen.threeds2.internal.ui.activity.getSDKTransactionID.AuthenticationRequestParameters(r8-map-id-47a803404de18e914cecc58f78a69c1b6f1f937eb4d6a7655c21c2c10295506a:316)
       at com.adyen.threeds2.internal.ui.activity.getSDKTransactionID.getSDKReferenceNumber(r8-map-id-47a803404de18e914cecc58f78a69c1b6f1f937eb4d6a7655c21c2c10295506a:255)
       at com.adyen.threeds2.internal.ui.activity.getSDKTransactionID.getSDKReferenceNumber(r8-map-id-47a803404de18e914cecc58f78a69c1b6f1f937eb4d6a7655c21c2c10295506a:196)
       at com.adyen.threeds2.internal.ui.activity.getSDKTransactionID.getSDKReferenceNumber(r8-map-id-47a803404de18e914cecc58f78a69c1b6f1f937eb4d6a7655c21c2c10295506a:1)
       at com.adyen.threeds2.internal.ui.activity.getSDKTransactionID.getSDKTransactionID(r8-map-id-47a803404de18e914cecc58f78a69c1b6f1f937eb4d6a7655c21c2c10295506a:137)
       at com.adyen.threeds2.internal.ui.activity.ChallengeActivity.getSDKTransactionID(r8-map-id-47a803404de18e914cecc58f78a69c1b6f1f937eb4d6a7655c21c2c10295506a:298)
       at com.adyen.threeds2.internal.ui.activity.ChallengeActivity.onNewIntent(r8-map-id-47a803404de18e914cecc58f78a69c1b6f1f937eb4d6a7655c21c2c10295506a:139)
       at android.app.Activity.performNewIntent(Activity.java:8215)
       at android.app.Instrumentation.callActivityOnNewIntent(Instrumentation.java:1429)
       at android.app.Instrumentation.callActivityOnNewIntent(Instrumentation.java:1442)
       at android.app.ActivityThread.deliverNewIntents(ActivityThread.java:3978)
       at android.app.ActivityThread.handleNewIntent(ActivityThread.java:3985)
       at android.app.servertransaction.NewIntentItem.execute(NewIntentItem.java:56)
       at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45)
       at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2318)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loopOnce(Looper.java:210)
       at android.os.Looper.loop(Looper.java:299)
       at android.app.ActivityThread.main(ActivityThread.java:8306)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:576)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1073)

Unfortunately I don't have anything else to add