Add troubleshooting documentation for Active Sync Flow privilege escalation errors

[Copilot]

Users report recurring "Failed to escalate privileges" errors in CoE Admin Command Center after monthly kit upgrades. No centralized troubleshooting documentation exists.

Changes

New Documentation

• docs/QUICK-FIX-SYNC-ERRORS.md - 5-minute resolution path for common scenarios (connection re-auth, permission verification, flow reference updates)

• docs/TROUBLESHOOTING-SYNC-FLOW-ERRORS.md - Comprehensive guide covering:

  • Root cause analysis (authentication expiry, insufficient permissions, API throttling, configuration drift)
  • 7-step resolution workflow
  • Specific error pattern solutions
  • Prevention strategies for post-upgrade maintenance

• docs/README.md - Documentation index

Main README

Added "Troubleshooting" section linking to sync flow error guides.

Coverage

Addresses error patterns from issue screenshot:

• Driver flow privilege escalation failures
• Admin | Sync Template v4 (Custom Connectors) errors
• Connection authentication issues across Power Platform for Admins, Office 365, Dataverse connectors

Original prompt

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This section details on the original issue you should resolve

<issue_title>[CoE Starter Kit - BUG] why 'Active Sync Flow Errors in CoE Admin Command Center'</issue_title>
<issue_description>### Does this bug already exist in our backlog?

• I have checked and confirm this is a new bug.

Describe the issue

Why do we see the Active sync flow errors in the CoE Admin Command Center?
We upgrade the CoE kit every month and setup wizard with power platform admin account.
Guide us to fix the sync flows failures.

Expected Behavior

No response

What solution are you experiencing the issue with?

Core

What solution version are you using?

4.50.4

What app or flow are you having the issue with?

Admin-sync template v4

What method are you using to get inventory and telemetry?

None

Steps To Reproduce

No response

Anything else?

No response</issue_description>

<agent_instructions>Need workaround of this issue</agent_instructions>

Comments on the Issue (you are @copilot in this section)

@mohamrizwa Hi @NavyaAennam, I would request you to please share error details with screenshot for more understanding. @mohamrizwa Hi @NavyaAennam, I would request you to please share the error screenshot of 2 to 3 flows for more understanding @mohamrizwa Hi @NavyaAennam , Thank you for reporting this issue and providing detailed information.

Possible Causes for Active Sync Flow Errors:
Active sync flow errors in the CoE Admin Command Center can occur for several reasons, especially after upgrades or configuration changes. Common causes include:

• Permissions Issues: The service account used for the sync flows may not have the required permissions. After upgrading, ensure that the Power Platform Admin account used for setup wizard has the necessary roles (e.g., Environment Admin, global admin for inventory/telemetry, etc.).
• Connector Authentication: Some flows use connectors that require re-authentication after updates. Double-check that all connectors in the Admin-sync template v4 are authenticated and not displaying connection errors.
• Flow Configuration: Upgrades can sometimes overwrite or misconfigure flow settings. Verify that the affected flows (especially Admin-sync template v4) are correctly configured and enabled.
• API Limits or Quotas: If your tenant has hit API call limits, flows may fail. Review the Power Platform admin center for any warnings about limits.
• Data Source Changes: If environments or resources have been renamed or deleted since the last sync, flows may error during inventory collection.

Steps to Troubleshoot and Resolve:

1. Check Flow Run History: Go to Power Automate, check the specific sync flow's run history, and review error messages for more details.
2. Re-authenticate Connectors: Open the flow, check all connections, and re-authenticate as needed.
3. Review Permissions: Ensure the admin account has all required roles and permissions for the resources being synced.
4. Update Flow References: If you changed environment names or resources, update the flow settings to reference the correct objects.
5. Retry or Recreate the Flow: Sometimes, deleting and re-importing the affected flow from the latest CoE Starter Kit package resolves lingering issues.

• Fixes [CoE Starter Kit - BUG] why 'Active Sync Flow Errors in CoE Admin Command Center' #10345

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